Terms of service

Welcome to Trenzyvania. These Terms of Service govern your use of our website and the purchase of products available through our store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement.

You may not use our products or services for any illegal or unauthorized purpose or violate any applicable laws while using our website.

Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information displayed on our website are accurate.

However:

  • Product colours may vary slightly depending on screen settings.

  • Packaging or product appearance may occasionally differ from images shown.

  • Product availability may change without notice.

  • We reserve the right to correct errors in product descriptions, prices, or other information.

Pricing and Payments

All prices displayed on our website are shown in the applicable currency and may be changed at any time without prior notice.

Orders must be paid using the payment methods available at checkout.

We reserve the right to cancel or refuse an order if:

  • Payment cannot be successfully processed.

  • Incorrect pricing or product information is displayed.

  • Fraudulent or suspicious activity is detected.

  • The product becomes unavailable.

Orders

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

An order confirmation does not guarantee acceptance of the order. Trenzyvania reserves the right to cancel or limit orders when reasonably necessary.

Shipping and Delivery

Orders are delivered within India through third-party courier and logistics partners.

Estimated delivery timelines are provided for convenience and may vary due to factors such as:

  • Customer location

  • Courier delays

  • Weather conditions

  • Public holidays

  • Operational issues

  • Incorrect or incomplete delivery information

Trenzyvania cannot guarantee an exact delivery date unless specifically stated.

Returns and Refunds

Returns, replacements, and refunds are subject to our Refund and Returns Policy.

Customers should review the applicable policy before placing an order.

Order Cancellation

Customers may request order cancellation by contacting us at er.subhrajitm@gmail.com.

Cancellation may not be possible once an order has been processed, packed, or shipped.

Accuracy of Billing and Account Information

You agree to provide accurate and complete information when placing an order, including:

  • Name

  • Phone number

  • Email address

  • Billing information

  • Delivery address

Trenzyvania will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

Third-Party Services

Our website may use third-party services, including:

  • Payment gateways

  • Courier providers

  • Analytics platforms

  • Marketing platforms

  • Website hosting and technology providers

Your use of these services may also be subject to their respective terms and policies.

Intellectual Property

All website content, including:

  • Logos

  • Text

  • Graphics

  • Images

  • Designs

  • Product descriptions

  • Website layout

is owned by Trenzyvania or used with appropriate authorization unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission.

Prohibited Uses

You may not use our website:

  • For unlawful purposes

  • To submit false or misleading information

  • To attempt unauthorized access to the website or systems

  • To transmit viruses, malware, or harmful code

  • To interfere with website security or functionality

  • To copy or misuse website content

  • To engage in fraudulent transactions

We reserve the right to restrict or terminate access where misuse is detected.

Disclaimer

We make reasonable efforts to provide reliable website services and accurate information. However, we do not guarantee that the website will always operate without interruption, delay, or technical error.

Use of the website and products is at the customer's reasonable discretion and subject to applicable consumer protection laws.

Limitation of Liability

To the extent permitted under applicable law, Trenzyvania shall not be liable for indirect, incidental, or consequential losses arising from the use of our website, products, or third-party services.

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable Indian consumer laws.

Indemnification

You agree to indemnify Trenzyvania against reasonable claims, losses, or expenses arising from your violation of these Terms of Service, misuse of the website, or violation of applicable laws.

Changes to Terms

We reserve the right to update or modify these Terms of Service when necessary.

Updated terms will become effective once published on our website. Continued use of the website after an update constitutes acceptance of the revised terms.

Governing Law

These Terms of Service shall be governed by the applicable laws of India.

Any disputes shall be handled in accordance with applicable Indian laws and competent legal authorities.