Refund policy

At Trenzyvania, we are committed to providing our customers with a smooth and satisfactory shopping experience. We understand that there may be situations where you are not completely satisfied with your purchase.

This Refund and Returns Policy explains the eligibility requirements and process for requesting a return, replacement, or refund for orders placed through Trenzyvania.

Refund Eligibility

Customers may request a return or refund within 15 days of receiving the product.

To be eligible for a return or refund:

  • The item must be unused and in the same condition in which it was received.

  • The item must be returned in its original packaging.

  • Proof of purchase, such as an order confirmation, invoice, or receipt, must be provided.

  • The product must meet the eligibility requirements mentioned in this policy.

Return Process

1. Contact Customer Support

To request a return, please email us at er.subhrajitm@gmail.com with:

  • Your order details

  • Reason for the return

  • Relevant photos or videos, if applicable

Please do not return any product without first contacting our customer support team.

2. Return Shipping

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.

3. Return Address

The appropriate return address and return instructions will be provided by our customer support team after your return request has been reviewed and approved.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at er.subhrajitm@gmail.com.

Please provide clear photographs or videos showing the issue along with your order details.

After verification, we may offer:

  • A replacement product, or

  • A full or applicable refund

depending on the circumstances.

Non-Returnable Items

The following products are generally not eligible for return or refund:

  • Personalized or customized products

  • Gift cards or vouchers

  • Final sale or clearance products

  • Products that have been used, damaged, altered, or returned without original packaging

  • Products returned after the applicable return period

Refund Processing

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund request.

Approved Refunds

If your refund is approved, it will be processed within 7–10 business days using the original payment method, wherever applicable.

The actual time required for the refunded amount to appear may depend on your bank or payment service provider.

Rejected Refunds

If the returned product does not meet our refund or return eligibility requirements, we will notify you through email.

Late or Missing Refunds

If you have not received an approved refund within the expected processing period:

  1. Check your bank account or original payment method.

  2. Contact your bank, credit card provider, or payment service provider, as processing delays may occur.

  3. If the refund is still not reflected, contact us at er.subhrajitm@gmail.com.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at er.subhrajitm@gmail.com.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.