Privacy policy

At Trenzyvania, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

Information We Collect

We may collect the following information when you use our website:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Device, browser, and IP address information

  • Website usage and interaction data

Payment information may be processed securely by third-party payment gateways and may not be stored directly by us.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Provide order confirmations and shipping updates

  • Respond to customer support enquiries

  • Process returns, replacements, and refunds

  • Improve our website, products, and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Send promotional communications where permitted

  • Comply with applicable legal and regulatory requirements

Sharing of Information

We may share necessary information with trusted third-party service providers involved in operating our business, including:

  • Payment gateways

  • Courier and delivery partners

  • Order fulfilment partners

  • Website and hosting providers

  • Analytics and marketing service providers

We only share information that is reasonably necessary for these services to be performed.

We do not sell or rent your personal information to third parties.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember customer preferences

  • Maintain shopping cart functionality

  • Understand website traffic

  • Improve website performance

  • Provide relevant advertising and marketing

You may manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Payment Security

Payments made through our website are processed through secure third-party payment service providers.

We take reasonable steps to protect customer information, but no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We may retain your personal information for as long as reasonably necessary to:

  • Complete transactions

  • Maintain business and accounting records

  • Resolve disputes

  • Prevent fraud

  • Meet legal and regulatory obligations

Your Rights

Subject to applicable Indian laws, you may request to:

  • Access the personal information we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of eligible personal information

  • Withdraw consent for certain marketing communications

To make a privacy-related request, contact us at er.subhrajitm@gmail.com.

Marketing Communications

If you subscribe to promotional emails, messages, or offers from Trenzyvania, you may unsubscribe at any time using the available unsubscribe option or by contacting us.

Transactional communications related to orders, payments, deliveries, refunds, or customer service may still be sent when necessary.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent as required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take suitable action.

Third-Party Links

Our website may contain links to third-party websites or services. Trenzyvania is not responsible for the privacy practices, security, or content of external websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements.

Any updated version will be published on our website with the revised effective date where applicable.