Shipping policy

At Trenzyvania, we aim to process and deliver your orders safely and efficiently across India. This Shipping Policy explains our order processing, estimated delivery timelines, shipping charges, and other important delivery information.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Processing times may be longer during:

  • Public holidays

  • Sale periods

  • High-demand seasons

  • Unexpected operational delays

Once your order has been processed and shipped, you may receive tracking details through email, SMS, WhatsApp, or another available communication method.

Estimated Delivery Time

Most orders are typically delivered within 5–10 business days after dispatch.

Delivery time may vary depending on:

  • Customer location

  • Courier availability

  • Remote or service-limited areas

  • Weather conditions

  • Public holidays

  • Logistics or operational delays

Delivery timelines are estimates and are not guaranteed.

Shipping Coverage

Trenzyvania currently ships within India only.

We do not currently provide international shipping.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

From time to time, Trenzyvania may offer:

  • Free shipping

  • Promotional shipping discounts

  • Special delivery offers

Such offers may be subject to specific terms and conditions.

Order Tracking

Once your order has been dispatched, tracking information may be shared with you.

Please allow some time for the courier tracking system to update after dispatch.

If you have not received tracking information after your order has been shipped, contact us at er.subhrajitm@gmail.com.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House or flat number

  • Street or locality

  • City

  • State

  • PIN code

  • Valid phone number

Trenzyvania will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Failed Delivery Attempts

Courier partners may make multiple delivery attempts depending on their service policies.

If delivery fails because:

  • The customer is unavailable

  • The customer refuses the parcel

  • The address is incorrect

  • The phone number is unreachable

the order may be returned to us or the fulfilment partner.

Additional shipping charges may apply if re-delivery is requested.

Delayed Orders

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Local restrictions

  • Public holidays

  • High order volumes

  • Operational disruptions

If your order is significantly delayed, please contact us for assistance.

Damaged Packages

If your package appears damaged at the time of delivery, we recommend taking clear photos or videos of the package and product.

Please contact us at er.subhrajitm@gmail.com within 7 days of delivery if you receive a damaged or defective product.

Returns, replacements, and refunds will be handled according to our Refund and Returns Policy.

Lost Packages

If tracking indicates that your parcel has been delivered but you have not received it, please:

  1. Check with family members, neighbours, or building security.

  2. Verify the delivery address used while placing the order.

  3. Contact the courier partner if tracking details are available.

  4. Contact Trenzyvania at er.subhrajitm@gmail.com for further assistance.

Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you no longer want the product after dispatch, applicable return conditions under our Refund and Returns Policy will apply.